SHIPPING

All shipping is via Australia Post.

Australian domestic orders are shipped via express post and you should expect your jewels the next business day, assuming you fall within the next business day service area (see auspost.com.au). I will provide you with a tracking number when I have shipped your jewel. The express delivery cost is $15.

International orders are shipped via Australia Post registered. the package will be trackable and will require a signature on delivery. Standard parcels take 4-10 business days to reach most European destinations,  3-7 business days to USA and 6-8 business days for most Asian countries. The standard international delivery cost is $25.

I offer express International shipping via Australia Post, it is fully trackable and requires a signature on arrival. Expected delivery is usually within 3-5 business days to Europe, USA and Asia (subject to any custom hold ups in your country). The International Express shipping cost is $50.

(please note it is your responsibility to pay any customs or import charges on orders).

However as we all know there can be factors out of anyone’s control that can slow delivery times down.

All jewellery will be in a gift box and safely packed to avoid damage in transit.

Please contact me to discuss packaging and postage for more than one piece.

If you need something quickly please let me know and I can give you some other postage options.

I offer insurance and strongly suggest it.

 

REFUNDS and RETURNS

I will repair or replace at my discretion any piece with any manufacturer defects within 3 months. However manufacturing defects are usually obvious as soon as you receive the piece.

I check all my jewels whilst they are being made and before I deliver them. Any normal wear and tear is excluded. I strongly recommend that you check the claws and settings of all your jewellery regularly.

I do not offer refunds or returns. However I will refund the return postage costs if the repair is due to a manufacturing defect and I will also cover the cost of the postage back to you of the repaired or replaced jewel.